Access Denied - Forbidden
An Access Denied - Forbidden error indicates that the affected admin's currently-assigned administrator role does not have the necessary permissions to perform the requested action:
To assign the necessary permissions:
1. Go to Configuration > System Settings > Administrator Roles & Permissions or, prior to WHMCS 8.0, Setup > Staff Management > Administrator Roles.
2. Edit the administrator role for the affected admin.
3. Check the required permissions to enable them.
4. Click Save Changes.
The admin should now be able to perform the requested action successfully.
Access Denied - Forbidden when Logging In As Owner
If an Access Denied - Forbidden error occurs when an admin clicks Login as Owner in a client's profile's Summary tab in the Admin Area and the error does not list any required permissions, perform the following steps:
If the error message does list required permissions, do not perform these steps.
The lack of required permissions in the Access Denied - Forbidden error message indicates that the user who is the client's account owner has not set a password. Normally, all users should always have a set password.
To set a password and resolve this error, use one of the methods below:
