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Whilst WHMCS can provide self-service cancellations for clients, staff members can also handle the cancellation of services.

Scheduled Cancellation

To schedule the termination of a product at the end of the currently active period:

Begin by navigating to Clients > Products/Services

1. Search for the service you wish to cancel

2. Click on it:

You are now on the client's Products/Services tab.

1. Check the Auto-Terminate End of Cycle checkbox

2. Optionally enter a reason/note for the cancellation:

Click Save Changes

  • Any unpaid invoices for the product will be cancelled and will suppress any further renewal invoices from generating for this service
  • The service will be terminated when the Next Due Date is reached.
  • N.B. The Cancellation Requests setting in Setup > Automation Settings must be enabled.

Immediate Cancellation

If you want to cancel or terminate a product or service immediately:

Begin by navigating to Clients > Products/Services

1. Search for the service you wish to cancel

2. Click on it:

You are now on the client's Products/Services tab.

1. Click the Terminate Module Command button if the product is linked to a module.

2. Or if not linked to a module,  change the dropdown status from Active to Cancelled.

Click Save Changes

  • Once you've done this, no further invoices will generate for the service.
 
 
The End! should you have any inquiries, we encourage you to reach out to the Vercaa Support Center without hesitation.
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