Legal Documents & Refund Policy
The Policies and Terms listed on this page apply to your purchase and use of any services vercaa makes available to you. To review any of our Policy/Terms please click on the corresponding name in the left-hand side menu.
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1. Eligibility for Refunds:
Domain Registration: Domain registration fees are generally non-refundable once the registration process is completed successfully. However, if a domain registration fails for any reason, a refund may be processed. Hosting Services: Refunds for hosting services are typically subject to specific conditions and timelines. Hosting plan refunds are usually available within a designated trial or money-back guarantee period, which varies depending on the hosting plan selected. Additional services, such as SSL certificates or add-ons, may have their own refund terms.
2. Hosting Plan Refunds:
If you are dissatisfied with your hosting plan and wish to request a refund, you must do so within the specified refund period, which is typically 30 days or as indicated in your plan's terms. Refunds for hosting plans will be issued for the hosting fees only and do not include domain registration fees, add-on services, or any other associated costs. Refund requests can typically be made through your hosting account's control panel or by contacting our customer support team.
3. Domain Registration Refunds:
Domain registration fees are generally non-refundable once the registration is successful. However, if a domain registration fails for any reason, you may be eligible for a refund of the registration fee. Please note that some domains may have specific refund policies or restrictions imposed by domain registries. We will inform you of such conditions during the registration process.
Certain products, services, or promotions may have unique refund policies or restrictions. These will be clearly communicated during the purchasing process.
5. Processing Time:
Refunds are typically processed within a reasonable timeframe, often within 7-14 business days. The exact processing time may vary depending on payment methods and internal processes.
6. Contact Information:For refund requests or inquiries, please contact our customer support team at [email protected].
7. Changes to Policy:
Vercaa reserves the right to modify this refund policy at any time. Any changes to the policy will be posted on our website and become effective immediately upon publication.
Note: This is a sample refund policy, and the specific terms and conditions may vary between domain hosting companies. Customers should always refer to the refund policy of the hosting provider they are dealing with for precise details.