If an email has not been piped into the ticket system, the first reference point is Configuration > System Logs > Ticket Mail Import Log. This shows all the emails processed by the WHMCS email piping process and any errors that may have occurred.
For a list of common problems and their corresponding log entries, see Email Piping.
The End! should you have any inquiries, we encourage you to reach out to the Vercaa Support Center without hesitation.
